Assign
Once an issue is raised it needs to be directed to the right department to fix it before allocating to a team member.
Orizo takes care of the departmental allocation as each fault is assigned a department when the platform is configured for your college.
There’s no limit to the number of departments you can have. Some colleges have a general maintenance department and then add Cleaning, IT, Gardening etc. – as simple or as complex as you like.
Each department has a one or more managers, who have access to the main Job Assign page within the app.
Typically, this is done on a laptop or desktop computer to take advantage of a larger screen size.
The Job Assign page has three panes:
Pane 1: Job List
Shows current jobs including those that haven’t been actioned and jobs-in-progress. Simple filters make it easy to find the relevant jobs.
Pane 2: Job Detail
Displays the activity stream, or history, associated with the job.
Click on the right dot. to reveal a list of comments relating to the job.
Pane 3: Allocate Workers
A list of maintenance workers that are available (either now or in the future).
This list can include external contractors and internal staff delegated to fix various issues.
To allocate a job simply:
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Highlight the job
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Select a worker
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Click Assign
It’s that simple.
