Modern businesses are supplementing email with “chat” style communications systems like WhatsAppTM and SlackTM, to allow people to chat about an issue digitally.

Less invasive than phone calls, this typically avoids social chit-chat and helps people understand and resolve issues.

Time-efficient

Productive

In-built "chat"

The fact that the chat is documented – means staff can go over a particular conversation and recall what was said and agreed.

Orizo build this chat capability into the app through our “comments” facility.

Comments can be:

• public (all people who have permission to see the conversation)

• private (only between sender and recipient) or

• staff only (students can’t the comment but all staff can)

Feedback

Control

Permanent record

Lucas has been assigned a job to fix a faulty light in a student room. He attends to this quickly and changes the globe but realises the problem isn’t resolved. It needs an electrician.

He messages his boss, Jessica, with the issue and closes the job.

Jessica goes to review the job and sees Lee’s comments. Jessica assigns the job to Grace from All Electrical - a subcontractor firm of licenced electricians. Grace will fix this when she attends the college to perform other electrical work. Knowing that the job is not urgent (as the student has moved out) helps Grace to prioritise this job and not make an unscheduled (and expensive) visit to the college.

Communicate

clearly

A quick example

Notice all this was done with messaging and a few clicks by Jessica to reassign the job. No phone calls, emails, to do notes or use of any other system. All within the one Orizo platform.

Fix it fast and fix it the first time.

Simple but

effective

Comments work